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SILVER EDGE TECHNOLOGIES – The International BPO Consulting Firm

We blend cutting-edge technology with human interaction to provide an unrivaled customer experience throughout the whole organization. We readily available from anywhere in the world while being locally dependable. Our worldwide presence provides you with access to more than 10,000 local talent resources and a variety of shoring solutions to help you speed your expansion. We serve the ideals of inclusion of all people, variety of thought, and equality of opportunity as the foundations of our organization.

World-Class Contact Center Services

Tested by customers across the world.

Quality services and 100% secure.

Reports and analytics.

Our Services

Call Center & Consulting Services

Email Support

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Phone Support

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Live Chat Support

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Virtual Assistant

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Sales & Support

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Back Office Processing

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AREAS WE SERVE

Education

Healthcare

Real Estate

Ecommerce

Construction

Telecom

Banking

packaging

Packaging

Food

Electronics

Electronics

Trucking & Dispatching

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First-Class Consultant?

Tested by customers across the world.

Quality services and 100% secure.

Reports and analytics.

  • JohnInbound Call Support

    As a long-term customer, I'd want to thank you for being a natural partner with us. As you may be aware, call centers operate in an increasingly regulated environment. Silver Edge is acutely aware of this and highly values conformity while still accomplishing organizational goals. Your organization's dedication to success may be seen at all levels of management, from the CEO to the smallest supervisor and agent. It was a pleasure working with Silver Edge, and I look forward to a long-term partnership

  • RobertCustomer Support

    Silver Edge has been our dental office solution supplier for 2 years. We at Dental Office Support wish to thank you for your exceptional service. Your staff continuously surpasses our expectations, allowing us to delegate more work than we thought feasible within our service norms. As you know, this boosts our profitability. Our customers appreciate Silver Edge's professionalism, can-do attitude, and commitment to ongoing training. This has boosted their market share and generated new company referrals. Your success is truly our accomplishment in more than tripling our client load since the pandemic downtime in April. Thank you again and best wishes for the future!

  • Frank JosephLive Chat Support

    From our first encounter, we knew Silver Edge Technologies would be a reliable and trustworthy business partner. Silver Edge was always there for us as we scaled up swiftly to meet additional growth, and they gave excellent advice on how we might enhance our service delivery. Even in the face of a crisis like the present epidemic, silver edge's service is unwavering. Their professionalism, efficiency, and quality are among the best in the business. When we found a partner that really cared about our progress, we couldn't be happier.

  • Jared DelgamuniCustom Support

    For the last 2-1/2 years, your staff and leadership have done a lot for us. The Covid shutdown that decimated dentistry and increased is astounding and would not have been possible without your incredible support. And we're sure that with Silver Edge as our partner, we'll keep improving the most trustworthy, comprehensive, and customer-focused insurance verification service in the US. We wouldn't be here without Silver Edge."

  • Justin FrankEmail Support

    We looked at numerous BPOs before partnering with Silver Edge. We made the best choice. Due to the high quality of their work, we have moved more skill sets and jobs to Silver Edge than we had expected. Silver Edge's leadership is accessible. They care about our consumers and our company. We believe it is honest cooperation with Silver Edge.

  • LiamCustomer Support

    I've worked with Silver Edge in the United States for more than five years and have always been pleased. They are the best contact center I have ever dealt with because of the quality of their service. Their customer service staff perform an excellent job interacting with clients and are available 24 hours a day, seven days a week. I've been looking forward to a long-term working connection with them for a long time.

  • CharlotteCustomer Support

    Our connection and presence with Silver Edge have increased in the three years since we started working together. By offering world-class customer service and producing more revenue, Silver Edge and its leadership team are essential to our company's success. As a result, they are never afraid to take on a challenge, stay competitive, and are eager to work with us as the customer. The future of our cooperation with this BPO firm is something we are excited to look forward to.

 THE OUTSOURCING OF CUSTOMER ENGAGEMENT SERVICES

With more than four years of expertise as a 24/7 customer engagement services provider and a thorough grasp of the consumer lifecycle, we assist you in delivering an outstanding customer experience (CX) at every touchpoint of a client’s trip to your business. Through the power of human connection, our customer engagement contact center services may help you improve your customer satisfaction score, customer experience, and consumer loyalty.

SERVICE TO THE CUSTOMER

We assist you in streamlining your customer support operations by making them more accessible, quicker, and more cost-effective to provide. As a supplier of 24/7 customer engagement services, we have the knowledge, skills, technology, infrastructure, and resources to offer excellent customer service and appointment scheduling services across all communication channels, regardless of the communication channel. Our staff of customer care specialists is capable of providing customer assistance via a variety of support channels in more than 40 different languages.

SUPPORT FOR TECHNOLOGY

Our team of licensed engineers and technical support professionals assists you in providing high-quality technical assistance to your clients. The primary goal of our multilingual and multichannel L0, L1, and L2 technical support is to address your clients’ inquiries and tech-related difficulties as quickly as possible, with a particular emphasis on first-contact resolution (FCR).

LIVE CHAT

Using live chat to create a high-quality digital client experience is necessary nowadays. Customer assistance may be provided in real-time by the cost-effective contact center solution, resulting in increased customer engagement and customer satisfaction for the organization. As a customer engagement services provider available 24 hours a day, we can effortlessly incorporate our live chat solution into your customer engagement strategy to improve customer experience.

SOCIAL MEDIA APPLICATIONS

Customer participation on social media platforms is a critical component of improving the customer experience. With our assistance, you can provide timely and efficient customer service across all major social media platforms, connect with your social media audience, create quality leads, and establish a digital presence.

EMAIL

Our email support solutions may help you improve your customer service process by offering your customers timely and accurate customer assistance via email communication. With our 24-hour multilingual email support service, you can minimize the strain on your phone lines while also assisting your customers in receiving thorough answers to their issues and improving customer experience – all at a low cost.